DELIVERY & RETURNS


DELIVERY POLICY

We offer free standard shipping on all orders over 80€ located in France; orders below this value are charged at a flat rate of 3.75€ plus taxes. Your products are shipped within 48h (subject to availability of items, excluding weekends and public holidays) from our warehouse in Toulouse, France and our standard shipping option - Colissimo delivers in 48h in France. In busy trading periods, orders may take longer due to high volumes.

Shipping costs on all orders outside of France are:

Chronopost Classic International Zone 1: Belgium, Germany, Luxembourg, Netherlands

Standard International for orders €0.00–€105.00 2 to 8 business days €8.50 / Standard International for orders €105.01 and up 2 to 8 business days €9.00

Chronopost Classic International Zone 2: Austria, Denmark, Finland, Greece, Ireland, Italy, Portugal, Spain, Sweden

Standard International for orders €0.00–€105.00 2 to 8 business days €9.00 / Standard International for orders €105.01 and up 2 to 8 business days €9.50

Chronopost Classic International Zone 3: Bulgaria, Croatia, Czechia, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia

Standard International for orders €0.00–€105.00 2 to 8 business days €13.50 / Standard International for orders €105.01 and up 2 to 8 business days €14.00

Chronopost Classic International Zone 4: Liechtenstein, Switzerland

Standard International for orders €0.00–€105.00 €11.00 / Standard International for orders €105.01 and up €11.50

*Please, note that some countries cannot be delivered. In this case, you will be informed when you will choose a delivery address during your order.

N.B. note that customs control can be carried out depending on the country of delivery. In this case, volley-shoes.fr are not responsible for longer delivery times.

RETURNS & REFUND POLICY

France Returns & Refund Policy

Volley-shoes.fr is confident that you will be happy with your purchase. If for any reason this is not the case, products can be returned within 14 days of the order date. We have 4 conditions of return for change of mind, item(s) must be returned:

  • Within 14 days of the order date
  • Item must be unworn with the original tags still attached - we are unable to accept shoes with dirty marks or damaged soles
  • Items must be returned in the original shoe box which must be in the original condition.
  • The customer is responsible for all associated costs of returning the items to us. So please check your shoe size with the available Fitting Guide. Postage is non-refundable (if applicable on original order)

Volley-shoes.fr reserves the right to refuse the return if these conditions are not adhered to.

Please click HERE to download the Product Return Form

Europe Returns & Refund Policy

Volley-shoes.fr is confident that you will be happy with your purchase. If for any reason this is not the case, we offer returns within 14 days of the order date. The customer is responsible for all associated costs of returning the items to us. Volley-shoes.fr will not take responsibility for returned items not received if registered post is not used. We have 4 conditions of return for change of mind, item(s) must be returned:

  • Within 14 days of the order date
  • Item must be unworn with the original tags still attached - we are unable to accept shoes with dirty marks or damaged soles
  • Items must be returned in the original shoe box which must be in the original condition.
  • Postage is non-refundable

Volley-shoes.fr reserves the right to refuse the return if these conditions are not adhered to.

Please click HERE to download the Product Return Form


How can I request a return or refund?

We provide an easy to use returns system for you to request your return! You only require two pieces of information to request your return:

  • Order ID # (can be found in your confirmation email)
  • Details of the item you wish to return

To request a return please contact our customer support team who will assist you, and provide a return authorisation slip. The shoe box is just as important as the shoes themselves, so please do not alter or damage in anyway – e.g. do not attach shipping forms, tape or mark the box. Doing so can result in your return being invalid. Shoes cannot be returned for change of mind with scratched or dirty soles. We suggest you try them on for the first time on carpet to ensure they are in perfect condition.

The customer is responsible for all associated costs to return items to us (unless faulty). Volley-shoes.fr will not take responsibility for returned items not received if registered post is not used.

Click the button below to request your return.

Exchange

Unfortunately, we are not able to offer exchanges for online purchases. You will need to contact us so we can assist you in organising a return and refund.

Faulty items

Volley-shoes.fr takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products, you will be entitled to the following remedies under the French Consumer Law: (1) exchange or refund of items for major failure or faults or (2) exchange or repair if the goods fail to be of acceptable quality and the failure is not a major failure.  In assessing a claim for faulty goods, the French Consumer Law allows us to take into account how much time has passed since you bought the product, how the product has been used, the length of time for which it is reasonable for the product to be used and the amount of use the product could reasonably be expected to tolerate before the failure becomes noticeable.

If you believe you have received a faulty item or there has been an error with your shipping, please contact us Naturally, if your product is faulty or incorrect, we will pay for the return delivery of the item.

How long will it take to receive a refund?

Refunds will automatically be processed back onto the credit card or account used to make the original purchase once we have received your items. Please allow up to 5-7 working days for your refund to be processed. Please keep in mind your financial institute can take an extra few days to return the funds to your account.

What will happen if I return an item purchased with a gift voucher?

If any product purchased with a gift Voucher is returned for a refund, the refund amount will be automatically credited to the original gift Voucher.

Who gets refunded if I return a gift?

The refund will be credited to the original card or account used to purchase the gift.

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