TERMS & CONDITIONS OF SALE


1. LEGAL NOTICE

The website www.volley-shoes.fr (hereinafter the “Site”) is open to any user of the Internet network. It is edited by:

The Company Tramps & Thieves (hereafter “Tramps & Thieves”), a simplified joint-stock company with a capital of 1000 euros, whose registered office is located at 1 Rue de l'Escapadou, 81170 Cordes sur Ciel and registered with the RCS of Albi under the number 894 117 019, Intra-community TVA number FR 788 94 11 70 19

It is hosted by Shopify. The Site allows Tramps & Thieves to offer shoe-type products (the “Products”) for sale to Internet users browsing the Site (hereinafter the “Customer”). Part of our site operates on a pre-order system. If the customer wishes to be reimbursed for an order placed on pre-order or in stock and requests it, the refund procedure will be initiated immediately upon receipt of the returned item. Any order or pre-order (hereinafter the “Orders” or “Pre-orders”) of Products appearing on the Site requires prior consultation of these general conditions (the “T&C”) and their unconditional and irrevocable acceptance. Consequently, the Customer acknowledges being fully informed of the fact that his agreement concerning the content of these T&C does not require the handwritten signature of this document, insofar as the Customer wishes to order online the Products presented in the context of the store of the Site. The Customer declares to have the capacity to enter into this contract, that is to say to be of legal age, eighteen (18) years old, and not to be under guardianship. The parties agree that their relations will be exclusively governed by these T&C.

Tramps & Thieves reserves the right to adapt or modify these T & Cs at any time. It is agreed that in the event of a modification, the version of the T & C applicable to any Order or Pre-Order is the one appearing online on the Site on the day the Order is placed.

These general conditions of sale (hereinafter referred to as "the  T & C") apply to any order placed on the website www.volley-shoes.fr (the "site") relating to the purchase of products presented on the site (hereinafter referred to as "the products") by the Company Tramps & Thieves, a simplified joint stock company with a capital of 1000 euros, whose registered office is located at 1 Rue de l'Escapadou, 81170 Cordes Sur Ciel and registered with the RCS of Albi under the number 894 117019, Intra-community TVA number FR 788 94 11 70 19 (hereinafter referred to as “the Tramps & Thieves Company”). The Company Tramps & Thieves reserves the right to adapt or modify these general conditions of sale at any time, the version of the general conditions of sale applicable to any transaction being the one appearing online on the site www.volley-shoes.fr at the time of order.

2. PRODUCTS

In accordance with Article L. 111-1 of the Consumer Code, the company Tramps & Thieves presents the Products for sale and their characteristics on the Site. The Customer has the possibility of knowing, before the final order is taken, the essential characteristics of the Products he wishes to buy. The offers in stock presented by the company Tramps & Thieves are only valid while stocks last. The photos representing the Products are only indicative. These photos, like the texts illustrating the Products, are not contractual.

3. PRICE

The prices appearing on the Site are indicated in euros including tax and are only valid on the date of validation of the Order by the Customer. The company Tramps & Thieves reserves the right to modify them, without notice, at any time, it being understood that the invoicing of the Products will be done on the basis of the prices in force at the time of registration of the Order or of the Pre-order. The prices do not take into account the delivery costs, invoiced in addition and indicated before the validation of the Order or Pre-Order. The prices take into account the TVA applicable on the day of the Order or Pre-Order and any change in the applicable TVA rate will be automatically reflected in the price of the Products appearing on the Site. Payment of the full price must be made when ordering or pre-ordering. At no time can the sums paid be considered as a deposit or down payment. These prices are guaranteed subject to typographical or printing errors. Products from the www.volley-shoes.fr site are not available for purchase outside the EU.

4. PAYMENT

The Products are payable in euros on the day of the actual Order. To pay for his Order, the Customer has only one means of payment. The following : Bank card.

For payment by credit card, the Customer communicates the number of his bank card, associated with its expiration date as well as the cryptogram figures on the back of his bank card. In order to ensure the security of payments made online, the Customer accesses a dedicated space made available by the company Stripe, which ensures the security and recording of the payment order and the security of the payment itself. . In this regard, the Customer expressly acknowledges that the communication of his bank card number to the Company Tramps & Thieves through the company Stripe constitutes authorisation to debit his account up to the amount of the Products ordered. The accepted cards are: Visa and Mastercard Whatever the means of payment used, the company Tramps & Thieves bears the occasional bank charges generated by the payment, within the limit of the management fees invoiced by the company Stripe. All payment is made through Stripe. Any other costs, whatever the reason, will be billed to the Customer.

Tramps & Thieves reserves the right to suspend or cancel any Order and any delivery in the event of refusal of authorisation of payment by credit card from officially accredited bodies or in the event of non-payment. In particular, Tramps & Thieves reserves the right to refuse to make a delivery or to honour an Order from a Customer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. .

The delivered goods remain the property of Tramps & Thieves until receipt of payment. The transfer of risk to the Customer takes place upon delivery of the Products. The computerised registers, kept in the computer systems of Tramps & Thieves under reasonable security conditions, will be considered as proof of communications, Orders and payments between the parties.

The archiving of purchase orders and invoices is carried out on a reliable and durable medium which can be produced as proof.

5. ORDER AND PRE-ORDER

Any Order will be confirmed when the Customer clicks on the "Place my Order" button.

Confirmation of the Order implies acceptance by the Customer of the T&C and the essential characteristics of the Products.

Upon registration of the Order, a confirmation email summarising it (products, price, product availability, quantity, etc.) will be sent to the Customer by Tramps & Thieves. To this end, the Customer formally accepts the use of electronic mail for confirmation by Tramps & Thieves of the content of his order. In any case, the invoices are given upon delivery. In the event of a Pre-order, the sums paid in advance by the Customer do not constitute a deposit, within the meaning of article 1590 of the Civil Code.

If the Product is in stock, the Order will be executed at the latest within 7 days from the day following that on which the Customer placed his Order. In the event of unavailability of the Product ordered, in particular because of the suppliers, the Customer will be informed as soon as possible and will have the possibility of canceling his Order. The Customer will then have the choice to request an exchange of the Product within fifteen (15) days at the latest after receipt or to be reimbursed.

The refund will be made at the latest within fourteen (14) days of the cancellation of the Order.

OFFERS & PROMOTIONS

10% OFF: First Purchase Discount

*10% Off new members discount applies to full price shoes only and is not valid on gift cards. Offer cannot be used in conjunction with any other offer, valid for one use only. Applies to first time subscribers only. Offer may be subject to change without prior notice. First Purchase discount is not available during site wide promotions.

6. DELIVERY

6.1 Place of delivery

Delivery is made to the delivery address indicated by the Customer, it being specified that this address must be the residence address of the Customer or any other natural person of his choice, if this is clearly specified during the Order or Pre-order. Delivery cannot be made to hotels or PO boxes. When registering the Customer's personal contact details, the Customer must ensure the accuracy and completeness of the mandatory data he provides. In the event of an error in the wording of the recipient's contact details, Tramps & Thieves cannot be held responsible for the inability to deliver the Product (s).

6.2 Delivery times

Delivery times are indicated when ordering. These are indicative times, expressed in working days and corresponding to the average processing and delivery times. The Customer acknowledges that, in the event of a Pre-Order, the delivery time will be extended. The estimated delivery time is shown on the product page at the time of purchase, and in the order confirmation email. Tramps & Thieves cannot be held responsible for the consequences due to a delay in delivery that is not its fault or is due to an act of force majeure.

6.3 Receipt of Products

Delivery is deemed to have been made upon delivery of the Products to the Customer by the carrier, as evidenced by the control system used by the latter. On receipt of the Products, the Customer is required to check the condition of the packaging of the goods and to report the damage due to the carrier on the delivery note, as well as to Tramps & Thieves, within three ( 3) days by sending an email to hello@volley-shoes.fr or by sending an email on the contact form on our site.

The delivery costs are to be paid by the customer in France and EU for an order or pre-order less than 100 €. The return costs will be borne by Tramps & Thieves in the event of a return for lack of conformity, except when the delivery address is not located in France. We take care of the return costs if necessary in France and EU in the case of non-compliance of a product

7. LEGAL GUARANTEE

Tramps & Thieves responds to any lack of conformity existing when the Product is delivered under the conditions of Articles L. 217-4 et seq. Of the Consumer Code. When acting as a legal guarantee of conformity, the Customer:

  • Has a period of two years from the delivery of the Product to act.
  • Can choose between repair or replacement of the good; in accordance with Article L. 211-19 of the Consumer Code, Tramps & Thieves cannot however proceed according to the Customer's choice if this choice entails a manifestly disproportionate cost with regard to the other modality, taking into account the value of the good or the importance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the Customer.
  • Is exempt from providing proof of the existence of the lack of conformity of the goods during the twenty-four months following delivery of the goods. This legal guarantee of conformity applies independently of any commercial guarantee granted.

The Customer may decide to implement the guarantee against hidden defects of the item sold within the meaning of article 1641 of the Civil Code, which make it unfit for the use for which it is intended, or which reduce this use so much that the The buyer would not have acquired it, or would have given a lower price, if he had known them. He can, in this case, choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.

The action resulting from crippling defects must be brought by the Customer within two years from the discovery of the defect.

8. RIGHT OF WITHDRAWAL (COOLING-OFF PERIOD)

In application of articles L.221-18 et seq. Of the Consumer Code, the Customer has a period of fourteen (14) clear days from the date of delivery of the Order to assert his right of withdrawal on his Ordered. This period starts from the receipt of the Products by the Customer. The Customer must attach to his withdrawal request a copy of the invoice or any other element allowing the Order in question to be identified, and its holder. Only the Customer identified as such with Tramps & Thieves can exercise this right, to the exclusion of any other person, and in particular the recipient of the delivery (for example in the event of a gift).

9. RETURN AND REFUND TERMS

Any exchange or return must be declared by the Customer to Tramps & Thieves, via the contact form on the Site.

The Products must be returned by the Customer no later than fourteen (14) days following the communication of his decision to withdraw.

The Product must be returned by the Customer in its original packaging and in perfect condition (allowing re-marketing, not having been worn or washed), to request an exchange, a refund or a credit without penalty.

If the package is lost or damaged when returning the product, the cost of the damage is the responsibility of the Customer.

Products that are not returned within the time limits and conditions referred to above will not be refunded or exchanged by Tramps & Thieves.

The return address is:

E-LOGIK (VOLLEY FRANCE) 18 Rue Jean Perrin 31100 Toulouse France

In accordance with Article L. 221-24 of the Commercial Code, Tramps & Thieves undertakes to reimburse the sums collected under the Order or Pre-Order within fourteen (14) days. This period starts from the first of the following two dates: (i) receipt by Tramps & Thieves of the returned Products or (ii) receipt by Tramps & Thieves of proof of shipment of the Products by the Customer.

The refund will be made by crediting the Customer's bank account corresponding to the bank card used to pay for the Order or Pre-Order. If you have changed your bank account, consider giving your new bank details to your old bank.

10. APPLICABLE LAW

These General Conditions of Sale and any contract entered into with the customer are exclusively governed by French law.

11. INFORMATION TECHNOLOGY AND FREEDOMS

In order to provide the services offered on the Site, Tramps & Thieves may be required to process personal data concerning you, in particular those which have been collected when you register on the site, or when placing your order. Information and data concerning the Customer are strictly necessary for the management of orders, the execution and monitoring of commercial relations, as well as for internal statistical purposes. These data may be transmitted to companies participating in these relationships (such as those responsible for the execution of services and orders) for their management, execution, processing and payment. This data is also kept in order to pursue the objectives of security, identification, improvement and personalisation of services.

The Customer has at any time a right of access, rectification and opposition to personal data concerning him, under the conditions provided for by the law of January 6, 1978. For this, he just needs to send an email to the address hello@violley-shoes.fr and the necessary arrangements will be made immediately.

The Customer is likely to receive, from the company Tramps & Thieves (Volley France), offers relating to products or services similar to those or that which has already been the subject of an order, or letters from information. He will have the right to oppose it at any time free of charge for the future, according to the terms and conditions specified for each dispatch. We invite you to consult our Privacy Policy for more information on the use of your personal data by Tramps & Thieves

12. GIFT CARDS

12.1 Additional terms and conditions with respect to the use of Gift Cards may be set out on our Website.

12.2 Gift Cards are treated like cash. If your redemption code is lost or stolen this will not be re-issued and the value of the Gift Card will not be refunded. Gift Cards are not redeemable for cash.

12.3 Gift Cards do not expire.

12.4 Gift Cards are to be used for the purchase of goods on volley-shoes.fr. A limit of 500€ per gift card and gift cards totalling no more than 1,000€ per Order applies.


SAS Tramps & Thieves 
Version 1.0, February 2021

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